<![CDATA[Glump.net]]> Commentics Brendan Kidwell Have you waited a day or two? The workflow seems to be: 1) customer request via web form. 2) wait. 3) work is done. 4) email notification sent to customer.

They said the wait could be a while, but in my case it was about 18 hours, give or take.

Or... did you get no response from the request form web site? It seems to be an internal service. I can't access it from my office but I can access it from my home file server.

]]> Wed, 26 Aug 2009 12:22:04 -0400 item_21 Evan the dns opt out website doesn't seem to be working .. I wonder if they actually reversed this change

]]> Wed, 26 Aug 2009 10:25:25 -0400 item_20 Brendan Kidwell Okay, I have to amend what I said. When I look at the Comcast web site it seems that my "Basic Cable" package actually includes a handful of digital channels such as WGBH World and WGBH Kids (these are Boston public television broadcast channels). So I guess the letter wasn't ENTIRELY irrelevant. I certainly could have been worded better. I'm sorry I'm not quoting it here in the blog post; I've lost the letter itself.

]]> Tue, 11 Aug 2009 13:27:17 -0400 item_19 Brendan Kidwell Thank you Mark. I do appreciate that Comcast's support teams are working hard to fix problems as soon as they are detected by any means -- including the practice of monitoring Twitter and blogs.

I understand the need to convert more TV channels to digital format, and as a very light consumer of your remaining analog channels, I fully support your decision, but my support is moot since it doesn't affect me. I am concerned that others who have my service level (channels 2 - 23 analog) will be confused by the letter and might easily be talked into upgrading to a higher level of service, something the letter did not say was necessary.

I do not support the protocol-breaking Internet DNS change. In my opinion it is unhelpful at best and destructive at worst (incurring local employer help desk support costs to figure out why the VPN broke.) Considering the serious harmful effect it has on a significant portion of your users and the minimal positive effect (a search page instead of a host-not-found error message -- this function should be provided by the browser and not by the ISP!), the change should never have been deployed.

]]> Tue, 11 Aug 2009 13:02:28 -0400 item_18 ComcastMark I apologize for the experience and I appreciate the feedback. I will be sure to share it with the appropriate department.

In regards to the channel transition, analog channels occupy more space that digital. We are moving analog channels to digital format so that we can have more space for additional channels. As a result, we are offering free DTA (digital to analog) converters. Please feel free to reach out to me if you need assistance in getting the DTA converters.

Mark Casem
Comcast Corp.
National Customer Operations
We_Can_Help@cable.comcast.com

]]> Tue, 11 Aug 2009 12:27:20 -0400 item_17